Frequently Asked Questions
Everything you need to know about your favorite beauty essentials.
How long does shipping take for Heaven Scent products?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order is dispatched.
Are your beauty products cruelty-free?
Yes, at Heaven Scent by Shannon, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unopened and unused products within 30 days of delivery for a full refund.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to bring Heaven Scent to more countries in the near future.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placing your order if you need to make any changes.
Are your products safe for sensitive skin?
Our formulas use high-quality, gentle ingredients; however, we always recommend performing a patch test on a small area of skin before full application.